Why we make this promise
When we founded LunaMirror, we realized something quiet and true:
A mirror doesn’t just reflect you—it stays with you through your days.
Five years can hold so much.
A new home, a new baby, an unexpected change, or a victory you kept to yourself.
Through it all, your mirror remains in its place—calm, familiar, almost patient.
That’s why we made a simple promise:
When the fifth year begins, we will send you a new one, free of charge and no questions asked.
A small gesture of kindness for the next chapter of your life.
No subscriptions. No hidden terms. Just a promise.
No return required.
Keep the old one.
Free in the fifth year.
No fees, no shipping costs.
Friendly reminder
We’ll let you know.
How it works
- Buy and live with your LunaMirror
From the day of delivery, your mirror becomes a part of your home—through daily life, small changes, and the years to follow. Just keep your order confirmation; that’s all you’ll need.
- Claim your renewal when the fifth year arrives.
After five years, simply submit a brief renewal request. We’ll remind you when the time comes—no explanations, no photos, and no need to return your old mirror.
- Choose your new mirror
Pick a replacement that fits your current needs—your space, your style, and your life today.
- Delivered to your doorstep
Your new mirror will be sent directly to you, free of charge and with no shipping costs.
All details
The 5-Year Promise: Simple, Generous, and Clear.
Below is how our promise works in practice.
- Eligibility
The 5-Year Promise applies to all mirrors purchased directly from the official LunaMirror website starting from January 1st, 2026.
- One Renewal per Household
Regardless of the number of mirrors purchased, each household is entitled to one renewal. This helps ensure that our promise remains fair and sustainable for everyone.
- What the Renewal Includes
In your fifth year, your renewal includes one free replacement mirror. You may choose a replacement of equal or lesser value than your original product.
- No Return Required
You keep your original mirror. We will never ask you to ship it back, and no proof of damage or wear is necessary.
- Free of Charge, Including Shipping
The replacement mirror is provided completely free of charge, and standard delivery is included.
- How to Claim
As your five-year anniversary approaches, we will send you a reminder email with instructions on how to complete your renewal. If you do not receive the email or have any questions, feel free to contact us at support@lunamirror.com.
- Standard Aftercare
The 5-Year Promise complements our standard customer service and warranty policies, which remain in effect as usual. For everyday product support and standard warranty coverage, please refer to our.Customer Care & Support Policy .
Frequently Asked Questions
A few things our customers often ask us.
Do I need to return my original mirror?
Do I need to return my original mirror?
No. Your original mirror belongs to you.
No return is required, no inspection is necessary, and there is no need to provide proof of wear and tear or damage.
How many renewals do I get if I purchase multiple mirrors?
How many renewals do I get if I purchase multiple mirrors?
The 5-Year Promise includes one free replacement mirror per household, regardless of how many mirrors you purchase.
This helps ensure that the promise remains fair and sustainable for everyone.
How do I track my renewal date?
How do I track my renewal date?
On your five-year anniversary, we will send you a friendly reminder email with clear instructions on how to request your replacement mirror.
If you haven’t received the email or if your contact details have changed, you can reach us anytime at support@lunamirror.com .We are always happy to help.
Which replacement mirror can I choose?
Which replacement mirror can I choose?
You can choose a replacement mirror of equal or lesser value than your original purchase, based on the price you paid at the time of your order.
Can I choose a higher-value mirror model or pay the difference to get a more expensive one?
Can I choose a higher-value mirror model or pay the difference to get a more expensive one?
Yes. If you wish to choose a replacement mirror that is more expensive than your original purchase, you can pay the difference at the time of your renewal.
The full value of your original mirror will be credited toward the purchase of the new one. Any additional costs will be clearly displayed before you confirm your renewal.
Is the 5-Year Promise transferable?
Is the 5-Year Promise transferable?
The 5-Year Promise is tied to the original order and the household; it is non-transferable to another person.
If you move to a new home, just let us know—what matters most to us are your original order details.
What if the mirror I want is no longer available?
What if the mirror I want is no longer available?
If your original mirror is no longer being manufactured, you can choose from our current collection instead.
Where appropriate, we may offer a higher-value replacement to ensure a fair and comparable renewal of your promise.
