Refund policy

RETURN & REFUND POLICY

30-DAY RETURN WINDOW

You may request a return within 30 days from the date your order is delivered.

RETURN ELIGIBILITY

To be eligible for a return, items must be unused, uninstalled, and undamaged, in their original packaging, and with all accessories included.

HOW TO START A RETURN

Please contact us at support@lunamirror.com before returning any item to obtain written authorization. After your request is approved, our customer service team will provide the correct return method and destination. Do not send any item to an address that has not been confirmed by us.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged or incorrect item, LunaMirror will take responsibility for resolving it. For items damaged in transit, we will arrange a free replacement.

CANCELLATIONS

You may request to cancel an order before it has been dispatched. Once an order has been handed to the carrier, it will be handled through the return process described above.

EXCHANGES

If you would like a different item, please return the current item in accordance with this policy and place a new order for the item you want.

REFUNDS

Approved refunds are issued to your original payment method and are typically processed within 10 business days. For returns due to a change of mind, the customer is responsible for return shipping costs; where the return is due to an incorrect item or transit damage, LunaMirror covers the return shipping costs.

CONTACT

Questions about returns and refunds can be sent to support@lunamirror.com.